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[Dalek Mod] Community Managing Reply Templates [Free for use]

 

Hi all, I was bored, so I decided to make a template to answer commonly asked community questions, which anyone can use. This is intended to make a SWD community manager's work easier, as these scenarios happen a lot on the SWD Youtube channel and the Minecraft forums.

 

From some user's writing, I suspect many of them are very young and don't think about reading information about the mod, so I figured it's better to respond patiently and help them learn to think before posting a stupid comment. It's definitely better than another community member getting frustrated and shouting at one another, which again is childish and won't answer the user's question. It'll probably cause confusion and potentially arguments.

 

 

Feel free to use the responses below. I would appreciate any suggestions made to improve the quality of these answers and feel free to modify the responses to your writing style.Format still needs to be improved later.

 

Content:

  1. Installation Questions
  2. Suggestions
  3. Missing Features
  4. Server Questions
  5. SWD Related

 

The format was this post is as follows:

 

  • Type of Question
  • Example Question
  • Proposed response to question.

 

 

Question Type I: Installation Questions:

 

Confused user asking how to install

 

  1.  How do I install this mod? I really want it!!You can download the mod from the SWD store, (https://swdteam.co.uk/product.php?key=XuTH8xMKYQDtBZmC3vxNocBvpgyi2rYP) . Just wait for the adfly link to finish counting down, then click the "Skip Ad" button to download it. Drag the jar. file into your "mods" to install it. There is no installer required. See the official installation video. (https://www.youtube.com/watch?v=43Bx3h_Liks). The instructions work for other versions too.

 

 

Question Type II: Frequently asked suggestions.

 

General Suggestions

 

  1.  E.g. Can you add in [Feature X]? Hi there, the [feature] is planned for a later Update for the Dalek Mod, possibly Update [X]. The Team just needs time to code it in. Please be patient. :)

 

If this feature is modelled/ready to be coded in: Just to let you know, the [feature] is ready to be coded in. The models/ main functions have been done, they just need to be implemented.

 

 

A user is suggesting something for the Dalek Mod on an obsure page/website.

 

 Sure, please see these posts on how to post a suggestion:

 

Recommended Format 

 

Posting Section

 

 

 

Checklist for suggestions 

 

List of features already confirmed

 

Welcome to the forums

 

If this feature has been suggested:See above response

 

 

Question Type III: Missing Features

 

Complaining user

 

  1. Where are the [Feature X]? Yes, there are many missing features such as Dalek Ships or modelled console rooms. Update 40 was completely rewritten from scratch. The older features are coming back, they just need time to code it. If you can't wait, just downgrade to Update 39 for 1.7.10, which will have all the older features and is more stable than the latest version of the mod.
    Please see the List of features already confirmed

 

Porting 1.7.10 or older features

 

  1. Can you port feature [X] from 1.7.10 to the 1.8 version? E.g. Dalek Temporal shifting, Tardis forcefields, Spawn code.        Yeah, the 1.7.10 features are coming back. As SWDTeam was short of time, not all of the features were able to be ported to 1.8 in Update 40. Over the next coming updates they are able to do so if they have free time. Please see the List of features already confirmed

 

 

 

Question Type IV: Server Questions

 

Server information

 

  1. Is there an official Dalek Mod server? Everyone in this private server will be in creative. For more information see the product page for it: https://swdteam.co.uk/product.php?key=DMUServer.

 

 

Server is down, users are complaining.

 

  1.  Why is the server down?!?Sometimes the server goes offline even though the page https://swdteam.co.uk/product?key=DMUServer says it's online. Just wait until it updates showing the real status of the server There is an official Dalek Mod server and is now available to everyone. The public server is for everyone to use, you will just be in survival.

 

 

Question Type V: SWD-related

 

 

After donating to a DMU server/Buying Beta Access Players' Ranks are not updated

 

 

  1. I just donated to the DMU Public/Private, why isn't my rank updated? Hi there, if you bought/donated to [Beta Access/DMU Server] recently, it might not take effect immediately as it takes time for SWD to process and update your permissions. At the moment the ranks are being updated manually by SWD Team members unless it changes in the future. They have to be online and you have to be online to get your rank updated.

 

The thing about updating ranks is that it isn't automatic. When someone donates, there isn't a program that goes 'Oh, that persons donated? Let me just give them their rank". SWDTeam and Server staff have to add peoples ranks manually. If you see a staff member such as myself online, just ask quickly if they could check your SWDTeam profile to see if you have in fact donated and they'll change your rank in game.

  1. Have you made sure you've entered your Minecraft username into your SWD profile? This is because the SWD servers need to match your SWD account with Beta with your Minecraft username, or it'll think you aren't allowed to use the items.

     

    When you load up the Dalek Mod (in Minecraft), make sure you have logged into your SWD account by clicking the "Account" button on the top right of the screen.

 

 

 

 

 

Hi all, I was bored, so I decided to make a template to answer commonly asked community questions, which anyone can use. This is intended to make a SWD community manager's work easier, so they won't have to type up a new response every time they answer two similar questions. These scenarios happen a lot on the SWD Youtube channel and the Minecraft forums.

 

From some user's writing, I suspect many of them are very young and don't think about reading information about the mod, so I figured it's better to respond patiently and help them learn to think before posting a stupid comment. It's definitely better than another community member getting frustrated and shouting at one another, which again is childish and won't answer the user's question. It'll probably cause confusion and potentially arguments.

 

This is based off my FAQ (https://swdteam.co.uk/forum?p=thread&tid=79) which is too long for anyone to use it to respond to community members. I'm looking to improve the FAQ too, as it needs to be more concise for community members to understand and be interested to read the responses.

 

So enough of my ranting, feel free to use the responses below. I would appreciate any suggestions made to improve the quality of these answers and feel free to modify the responses to your writing style.Format still needs to be improved later.

 

Content:

  1. Installation Questions
  2. Suggestions
  3. Missing Features
  4. Server Questions

 

The format was this post is as follows:

 

  • Type of Question
  • Example Question
  • Proposed response to question.

 

 

Question Type I: Installation Questions:

 

Confused user asking how to install

 

 How do I install this mod? I really want it!!

 

You can download the mod from the SWD store, (https://swdteam.co.uk/product.php?key=XuTH8xMKYQDtBZmC3vxNocBvpgyi2rYP) .

 

Just wait for the adfly link to finish counting down, then click the "Skip Ad" button to download it. Drag the jar. file into your "mods" to install it. There is no installer required. See the official installation video. (https://www.youtube.com/watch?v=43Bx3h_Liks). The instructions work for other versions too.

 

 

Question Type II: Frequently asked suggestions.

 

General Suggestions

 

 E.g. Can you add in modeled consoles?

 

Hi there, the [feature] is planned for a later Update for the Dalek Mod, possibly Update [X]. The Team just needs time to code it in. Please be patient. :)

 

If this feature is modelled/ready to be coded in: Just to let you know, the [feature] is ready to be coded in. The models/ main functions have been done, they just need to be implemented.

 

 

A user is suggesting something for the Dalek Mod on an obsure page/website.

 

 E.g. Can you add in the Master?

 

Hi there, that's a nice suggestion. I would recommend you to post suggestions on the official SWD Forums site, on the suggestions tab as it would be easier for SWD Team members to read and consider your suggestions. https://swdteam.co.uk/forum?p=topic&tid=14

 

If this feature has been suggested:See above response

 

 

Question Type III: Missing Features

 

Complaining user

 

Where are the modelled consoles and the dalek ships?

 

Yes, there are many missing features such as Dalek Ships or modelled console rooms. Update 40 was completely rewritten from scratch. The older features are coming back, they just need time to code it.

 

If you can't wait, just downgrade to Update 39 for 1.7.10, which will have all the older features and is more stable than the latest version of the mod.

 

Porting 1.7.10 or older features

 

Can you port feature [X] from 1.7.10 to the 1.8 version? E.g. Dalek Temporal shifting, Tardis forcefields, Spawn code.

 

 

Yeah, the 1.7.10 features are coming back. As SWDTeam was short of time, not all of the features were able to be ported to 1.8 in Update 40. Over the next coming updates they are able to do so if they have free time.

 

 

 

Question Type IV: Server Questions

 

Server information

 

Is there an official Dalek Mod server?

 

Everyone in this private server will be in creative. For more information see the product page for it: https://swdteam.co.uk/product.php?key=DMUServer.

 

 

Server is down, users are complaining.

 

 Why is the server down?!?

 

 

Sometimes the server goes offline even though the page https://swdteam.co.uk/product?key=DMUServer says it's online. Just wait until it updates showing the real status of the server

 

There is an official Dalek Mod server is available to Beta testers/SWD Beta Access users only.

 

There is a public server coming soon for everyone to use, you will just be in survival.

 

 The master was added in one of the very old version of the dalek mod but then got removed for some reason!

Cheers,

LePapa

 The master was added in one of the very old version of the dalek mod but then got removed for some reason!

Cheers,

LePapa

 Wait is that true? I never knew that

 The master was added in one of the very old version of the dalek mod but then got removed for some reason!

Cheers,

LePapa

 I don't think so, the Master was never added, are you referring to Davros?

Boy, this thread is old, I think I'll reformat this. Just need to bump this up for my own uses. :P

Here's something I thought of

 

 

A User is asking a Beta Access Member Information on Beta stuff

 "Sorry, but I'm not allowed to share any information."

 

The User Persists

"Sorry, but the answer is still the same"

 

The User continues to persist

Don't reply back. If they're spamming on your profile or continue to harrass you about it for an extended period of time though, you may need to contact an admin


 

Boy, this thread is old, I think I'll reformat this. Just need to bump this up for my own uses. :P

 Funny you said that 4 years ago.

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